How do I make a claim?

Ændret den Thu, 11 Aug 2022 kl. 12:28 PM

We are disappointed that you are not happy with your goods!

To make a claim, you register your case via our claim form.

If you have encountered a product with manufacturing defects or transport damage, we will of course help you as best we can to put it right. The procedure differs from case to case, so it is important that you always contact us. In order to handle your claim as smoothly as possible, we need as detailed a description as possible as well as pictures/films that clearly show the product's defect/fault.

In some cases we need to get the product back to investigate it here, and in some cases it is enough for you, as the customer, to show us the fault with the help of e.g. a picture of the product that clearly shows the defect. Should we have to take back the goods, we will of course be responsible for the freight, provided your claim is approved. We reserve the right to take up to 20 working days to handle a claim.

It is important that you always register your claim with us before sending it to us. We will inform you if we need you to return the goods to be able to handle your claim.

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